Welcome to Whitelabel AI Agency. These Terms of Service (“Terms”) govern your access to and use of our services, website (https://whitelabelai.agency), and any related tools, platforms, or deliverables provided by us. By subscribing to our services, making a payment, or otherwise engaging with us, you agree to be bound by these Terms.

If you have entered into a separate, signed Master Service Agreement (MSA) or Statement of Work (SOW) with Whitelabel AI Agency, the terms of that agreement shall take precedence over these Terms to the extent of any conflict. These Terms serve as the default governing terms for all self-serve subscriptions and engagements where no separate agreement is in place.

1. Definitions

• “Service Provider,” “we,” “us,” or “our” refers to Whitelabel AI Agency, operated by Darshan Dagli.
• “Client,” “you,” or “your” refers to the individual or entity subscribing to or purchasing our services.
• “Services” refers to all AI consulting, implementation, automation, workflow development, and related deliverables provided by us.
• “Subscription” refers to the recurring monthly plan purchased through our website.
• “Deliverables” refers to all workflows, automations, integrations, documentation, and other work product created for you.

2. Services Overview

Whitelabel AI Agency provides AI-powered workflow automation, consulting, implementation, and development services for digital agencies and businesses. Our services span any area where AI, automation, or software development can drive efficiency, quality, or scale for your business, including but not limited to:

• AI workflow automation, consulting, and implementation across marketing, sales, operations, HR, finance, IT, and client services.
• Website design and development, including WordPress, custom-built sites, landing pages, and e-commerce solutions.
• Web application development, including SaaS platforms, dashboards, portals, and custom business tools.
• Mobile and cross-platform application development.
• API development, system integrations, and third-party platform connectivity.
• White-label solutions of any kind, delivered under the Client’s own branding.
• Any other software development, technical consulting, or digital services agreed upon between the Parties.

The specific deliverables for your engagement will be determined through our discovery and strategy process after you subscribe. For development projects with defined scope, a separate Statement of Work or Proposal may be used.

3. Subscription and Payment

3.1 Subscription Plan

We offer monthly subscription plans at various price points depending on the service type and package selected. Current pricing is displayed on our website at https://whitelabelai.agency and may vary based on the services chosen (e.g., AI automation, WordPress development, web application development, or other service categories). Subscriptions may include business assessment and discovery, strategy audit, implementation of production-ready workflows, integration with your existing tools, continuous monitoring and optimization, monthly strategy reviews, priority Slack and email support, and team training with documentation — as specified in the plan you select.

3.2 Billing and Auto-Renewal

• Your subscription is billed monthly and will automatically renew at the start of each billing cycle unless cancelled.
• Payment is processed through our payment partners (currently PayPal; Stripe may be added in the future).
• By subscribing, you authorize us to charge your selected payment method on a recurring monthly basis.
• All fees are quoted in USD unless otherwise specified.

3.3 Custom Engagements

For projects requiring custom scope — such as full SaaS platform development, complex multi-system integrations, or dedicated engineering resources — a separate Statement of Work (SOW) or Proposal will be agreed upon. Custom engagements may have different pricing, timelines, and terms, which will be documented in the applicable SOW.

3.4 Third-Party Costs

Infrastructure and third-party service costs (including AI API usage, enrichment providers, hosting, and platform subscriptions) are your responsibility and are billed separately. We will provide estimates of expected costs before they are incurred.

4. Intellectual Property

4.1 Client IP (Owned by You)

Upon full payment, the following are your property: your business concepts, strategies, and use cases; your data, lead lists, CRM records, and business logic; custom deliverables developed exclusively for your project (bespoke workflows, integrations with your specific accounts, project-specific documentation); and your branding, trademarks, and marketing materials.

4.2 Service Provider IP (Owned by Us)

We retain ownership of: all pre-existing tools, frameworks, libraries, templates, prompt libraries, and technical architectures; general-purpose components and reusable modules not specific to your unique business data; general methodologies, know-how, techniques, and best practices; and improvements to our own tools and platforms developed during any engagement.

We grant you a non-exclusive, perpetual, royalty-free license to use any of our IP embedded in your deliverables, solely for your internal business purposes.

4.3 General Industry Knowledge

Both parties acknowledge that the AI automation space involves widely used patterns and techniques. Our retention and application of general industry knowledge and common workflow patterns does not constitute a breach of these Terms. We are free to apply skills, experience, and general knowledge gained during your engagement to work for other clients.

4.4 IP Contingency on Payment

Assignment of your IP is contingent upon full payment. Until payment is received in full, we retain all rights in the deliverables.

5. Non-Reuse of Your Specific Deliverables

We will not reuse, license, sell, or distribute your client-specific deliverables to any third party without your written approval. However, this does not prevent us from building similar solutions for other clients using our own tools and methodologies, applying common industry patterns to other engagements, or referencing the general nature of work performed in our portfolio without disclosing your identifying details.

6. Confidentiality

Both parties agree to maintain strict confidentiality of all non-public information shared during the engagement, including business strategies, client data, technical designs, pricing, API credentials, and workflow configurations. Confidential Information does not include information that is publicly available, already known prior to disclosure, independently developed, or rightfully obtained from a third party.

This obligation survives termination of the engagement for two (2) years.

7. Working with Similar Clients

You acknowledge that we serve multiple clients across the AI automation and digital agency space. Some may operate in similar markets or require similar solutions. We are not restricted from working with other clients in the same or similar industry, provided we do not use your Confidential Information, do not reuse your specific deliverables, and maintain appropriate information barriers between engagements.

8. Data Handling and Security

We are committed to enterprise-grade data security. We handle your data in accordance with applicable data protection laws including GDPR where applicable, use industry-standard encryption for data transmission and credential storage, do not share or sell your data to third parties, and do not use your proprietary data to train AI models without your explicit written consent. Upon termination, we will return or destroy your data within thirty (30) days upon written request.

9. White-Label Provisions

Where we deliver white-labeled solutions for your customers: all client-facing deliverables will carry your branding with no reference to us; you are responsible for your own customer relationships and support commitments; we will not contact your end-customers directly unless you authorize it in writing; and you may represent the work as your own but may not misrepresent our technology as your proprietary invention.

10. Warranties and Disclaimer

We warrant that all services will be performed professionally and consistent with industry standards, that deliverables will not knowingly infringe upon third-party intellectual property, and that we have the authority to enter into this engagement.

Disclaimer: Except as stated above, we make no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. AI-powered systems may produce variable results. While we target measurable ROI within 60–90 days and efficiency gains of up to 3x, these are estimates based on prior engagements and are not guaranteed outcomes.

11. Limitation of Liability

Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Our total aggregate liability shall not exceed the total fees paid by you in the twelve (12) months preceding the claim.

12. Cancellation and Termination

12.1 Cancellation by You

• You may cancel your subscription at any time with thirty (30) days written notice.
• There are no long-term contracts and no cancellation penalties.
• Fees for the current billing period are non-refundable upon cancellation. Your services will continue until the end of the paid billing period.
• To cancel, email darshan@whitelabelai.agency or follow the cancellation process through your account dashboard.

12.2 Termination for Cause

Either party may terminate immediately upon material breach that remains uncured for fifteen (15) days after written notice.

12.3 Effect of Termination

• We will deliver all completed and in-progress deliverables for which payment has been received.
• You shall pay for all services rendered up to the date of termination.
• We will provide reasonable transition assistance for up to fourteen (14) days, including handover documentation and access transfer.

12.4 Surviving Provisions

Sections on Intellectual Property, Non-Reuse, Confidentiality (for two years), Data Handling, Warranties, and Limitation of Liability survive termination.

13. Your Responsibilities

To enable effective service delivery, you agree to provide timely access to necessary platforms, tools, credentials, and data; designate a primary point of contact; respond to requests for information or approvals within a reasonable timeframe; ensure that any data provided is lawfully collected; and review and provide feedback on deliverables within agreed timeframes. Delays caused by you may impact delivery timelines.

14. Refund Policy

Please refer to our separate Refund and Cancellation Policy page for full details. In summary: subscription fees are non-refundable for the current billing period; if we fail to begin implementation within 30 days of your subscription start due to reasons within our control, you may request a full refund; and for custom engagements, refund terms are specified in the applicable SOW.

15. Dispute Resolution

In the event of any dispute, both parties agree to first attempt resolution through good-faith negotiation for thirty (30) days. If unresolved, either party may pursue mediation. If mediation fails, the dispute shall be submitted to binding arbitration. Each party bears its own costs unless the arbitrator determines otherwise.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Service Provider’s principal place of business, unless a separate signed agreement specifies otherwise.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to active subscribers via email with at least thirty (30) days notice. Continued use of our services after such notice constitutes acceptance of the updated Terms. The latest version will always be available on our website.

18. General Provisions

• Entire Agreement: These Terms, together with any applicable SOW, Proposal, or MSA, constitute the entire agreement between the parties.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver.
• Assignment: Neither party may assign without written consent, except in connection with a merger or acquisition.
• Force Majeure: Neither party is liable for delays due to circumstances beyond reasonable control, including natural disasters, pandemics, internet outages, or third-party service failures.
• Notices: All notices shall be sent by email to darshan@whitelabelai.agency or to the email associated with your account.

19. Contact

If you have any questions about these Terms, please contact us at:

Email: darshan@whitelabelai.agency

Website: https://whitelabelai.agency