At Whitelabel AI Agency, we believe in straightforward, fair policies. We operate on a month-to-month basis with no long-term contracts or hidden fees. This page explains how cancellations and refunds work.

Cancellation

How to Cancel

You can cancel your subscription at any time by emailing us at darshan@whitelabelai.agency or by using the cancellation option in your account dashboard. Cancellations require thirty (30) days written notice.

What Happens When You Cancel

• Your services will continue until the end of your current paid billing period.
• We will deliver all completed and in-progress work for which payment has been received.
• We will provide transition assistance for up to 14 days after the termination date, including handover documentation and access transfer.
• Your access to ongoing support (Slack, email) will end at the conclusion of the billing period.

No Penalties

There are no cancellation fees, exit penalties, or early termination charges. You are free to leave at any time.

Refunds

Monthly Subscription Plans

• Current billing period: Subscription fees for the current month are non-refundable. Because our team begins work immediately upon your billing cycle renewal, we are unable to provide pro-rated refunds for partial months.
• Implementation guarantee: If we fail to begin implementation of your first AI workflows within 30 days of your subscription start date due to reasons within our control, you may request a full refund of that month’s payment.
• Service not delivered: If we are materially unable to deliver the services described during the discovery phase and no alternative scope is agreed upon, you may request a full refund for the most recent month’s payment.

Custom Engagements (SOW/Project-Based)

For custom engagements governed by a separate Statement of Work or Proposal, refund terms are as specified in that agreement. In the absence of specific refund terms in the SOW:

• Fees for completed milestones or delivered work are non-refundable.
• Fees for work not yet started may be refunded upon mutual agreement.
• Deposits or advance payments for unstarted work will be refunded if the engagement is terminated before work begins.

How to Request a Refund

To request a refund, please email darshan@whitelabelai.agency with the subject line “Refund Request” and include your name, company, subscription start date, and the reason for your request. We will respond within five (5) business days.

Refund Processing

Approved refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your payment provider (PayPal or credit card issuer).

Disputes

If you have a billing concern or believe you were charged in error, please reach out to us at darshan@whitelabelai.agency before initiating a dispute with your payment provider. We are committed to resolving billing issues quickly and fairly.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated to active subscribers via email. The latest version will always be available on our website.

Contact

Email: darshan@whitelabelai.agency

Website: https://whitelabelai.agency