Whitelabel AI Agency (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data.

1. Information We Collect

1.1 Information You Provide

• Name, email address, company name, phone number, and job title when you sign up, book a call, or contact us.
• Payment information (processed securely through PayPal or Stripe — we do not store your full credit card details on our servers).
• Business data, credentials, and platform access you share with us for service delivery (e.g., API keys, CRM access, email integrations).
• Communications with us via email, Slack, chat (Tawk.to), or forms on our website.

1.2 Information Collected Automatically

• Website usage data via Google Analytics (pages visited, session duration, referral source, device type).
• Cookies and similar tracking technologies for website functionality and analytics.
• HubSpot tracking for marketing and CRM purposes.
• IP address, browser type, operating system, and general geographic location.

2. How We Use Your Information

• Service delivery: To provide, maintain, and improve the AI automation services you have subscribed to.
• Communication: To respond to your inquiries, provide support, send project updates, and conduct monthly strategy reviews.
• Billing: To process payments, manage subscriptions, and send invoices.
• Marketing: To send relevant updates about our services, only where you have opted in or where we have a legitimate business relationship. You can unsubscribe at any time.
• Analytics: To understand how our website is used and improve user experience.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

• All data is transmitted using industry-standard encryption (TLS/SSL).
• API credentials, OAuth tokens, and sensitive access information are stored using AES-256 encryption.
• We restrict access to client data on a need-to-know basis within our team.
• We use secure cloud infrastructure with access controls and monitoring.
• We endeavor to maintain practices consistent with SOC 2 and GDPR compliance standards.

4. Data Sharing

We do not sell, rent, or trade your personal information or client data. We may share information only in the following circumstances:

• Service delivery: With third-party tools and APIs that are part of your agreed-upon implementation (e.g., OpenAI, enrichment providers, email platforms). Data shared with these services is governed by their respective privacy policies.
• Payment processing: With our payment partners (PayPal, Stripe) solely for billing purposes.
• Legal requirements: When required by law, regulation, or valid legal process.
• Business transfer: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

5. AI and Client Data

This is especially important to our clients:

• We do not use your proprietary data, client lists, or business content to train AI models without your explicit written consent.
• Data processed through AI services (e.g., OpenAI, Anthropic) during service delivery is subject to those providers’ data handling policies, which we review and select with privacy in mind.
• We use AI tools as processors, not to build our own competing datasets from your information.

6. Cookies

Our website uses cookies for:

• Essential cookies: Required for website functionality and WooCommerce checkout.
• Analytics cookies: Google Analytics cookies to understand traffic and usage patterns.
• Marketing cookies: HubSpot tracking for CRM and marketing automation.
• Chat cookies: Tawk.to cookies for live chat functionality.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Retention

• We retain your account and billing information for as long as your subscription is active and for a reasonable period afterward for legal and accounting purposes.
• Client project data (workflows, configurations, documentation) is retained during the engagement and for thirty (30) days after termination, unless you request earlier deletion.
• Website analytics data is retained according to Google Analytics and HubSpot default retention policies.
• Upon written request, we will delete or return your data within thirty (30) days.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for marketing purposes.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at darshan@whitelabelai.agency. We will respond within thirty (30) days.

9. International Data Transfers

Our services may involve processing data in jurisdictions outside your country of residence. Where we transfer data internationally, we take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable data protection laws.

10. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us for immediate deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to active subscribers via email with at least thirty (30) days notice. The latest version will always be available at https://whitelabelai.agency/privacy-policy/.

12. Contact

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: darshan@whitelabelai.agency

Website: https://whitelabelai.agency